Plain-English Summary: Gear AI collects your email, the photos you take of your bike, and your bike/maintenance data. We send photos to OpenAI to power the AI diagnosis feature. We store your account and bike data securely in Supabase. We never sell your personal data. We never access your camera or microphone without your knowledge. You can delete your account and all data at any time.
Gear AI ("Gear AI," "we," "us," or "our") is an iOS application that uses artificial intelligence to help cyclists diagnose bike issues, perform guided repairs, track maintenance history, and manage their bike collection. Gear AI is operated as an independent application.
This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use the Gear AI mobile application (the "App") and any related services, including our website at gear-ai.app (collectively, the "Services").
By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the App.
| Data Type | What We Collect | Why |
|---|---|---|
| Account credentials | Email address, password (hashed and salted — never stored in plain text) | Authentication and account management |
| Profile information | Display name (optional), profile photo (optional), preferred measurement units, cycling experience level | Personalize your experience |
| Bike data | Bike name, brand, model, year, frame type, wheel size, drivetrain, brake type, weight, bike photos | Power the garage and diagnosis features |
| Maintenance records | Service dates, repair types, notes, mileage | Track maintenance history and generate reminders |
| Diagnostic photos | Photos you take or upload of your bike and bike components | Power the AI diagnosis feature via OpenAI |
| Chat messages | Questions and messages you send to the AI chat assistant | Generate AI responses via OpenAI |
| Voice input | Audio captured when you use Voice Mode | Transcribed locally or via OpenAI Whisper for hands-free assistance |
| Data Type | What We Collect | Why |
|---|---|---|
| Device information | Device model, iOS version, unique device identifiers (provided by the OS), app version | App compatibility, debugging, subscription management |
| Usage data | Features used, screens viewed, interaction timestamps, app session length | Improve app performance and features |
| Subscription data | Subscription status, plan type (monthly/yearly), trial status, purchase events | Grant app access, manage billing |
| Error logs | Crash reports and error events (no personal content included) | Diagnose and fix bugs |
If you choose to connect third-party accounts, we may receive information from them:
| Permission | Purpose | When Requested |
|---|---|---|
| Camera | Capture photos of bike issues for AI diagnosis; photograph bikes to add to your garage | When you first use the diagnosis or garage photo feature |
| Photo Library (Read) | Select existing photos from your device for diagnosis or bike profile | When you tap "Choose from library" |
| Photo Library (Write) | Save captured diagnosis photos to your photo library if you choose to | When you save a diagnosis photo |
| Microphone | Capture voice input for Voice Mode (hands-free AI assistance) | When you first use Voice Mode |
You may revoke any permission at any time in your iOS Settings → Privacy & Security. Revoking a permission will disable the associated feature but will not affect other app functionality.
We work with the following third-party service providers. Each operates under its own privacy policy and terms of service.
Services used: GPT-4 Vision (bike photo diagnosis), GPT-4o-mini (AI chat assistant and repair guide generation), Whisper (voice assistant transcription)
Data transmitted: Photos of your bike or bike components (as encoded image data), text messages you send to the AI chat assistant, and audio from Voice Mode sessions.
Important disclosure: When you use the AI Diagnosis, AI Chat, or Voice Mode features, your photos, text, and voice input are transmitted to OpenAI's servers located in the United States. OpenAI processes this data to generate responses. OpenAI's API terms do not use your API-submitted data to train OpenAI models by default. For details, see OpenAI's Privacy Policy.
Limitation: We do not store photos you submit for diagnosis on our servers after the diagnosis is complete. The photo is transmitted in real time and the diagnosis result is returned. If you save a diagnosis or the associated photo to your account, that saved data is stored in Supabase (see 4.2).
Service used: Cloud database, authentication, and real-time data sync
Data stored: Your account credentials (email, hashed password), user profile data, bikes, maintenance history, diagnosis records, and app settings.
Location: Supabase stores data on AWS infrastructure. Storage region is subject to Supabase's configuration and may be located in the United States or other regions. For details, see Supabase's Privacy Policy.
Service used: Subscription paywall management, free trial handling, and in-app purchase presentation
Data transmitted: Device identifiers, app version, iOS version, subscription status, paywall view events, purchase events, and trial eligibility data. Superwall does not receive your name, email, or bike data.
Purpose: Superwall is used to present subscription options, manage free trial eligibility, and track subscription conversion. For details, see Superwall's Privacy Policy.
Service used: In-app purchase processing, subscription management, and payment processing
Data transmitted: All payment transactions are processed entirely by Apple through StoreKit. We never receive, store, or process your payment card details. Apple shares subscription status information (active, expired, trial) with us to verify your access. For details, see Apple's Privacy Policy.
Service used: Third-party fitness data integration (optional)
Data transmitted: If you connect your Strava account, we receive your Strava profile ID, bike list (name, model, mileage), and activity ride data (date, distance, bike used). We request only the minimum scopes necessary. You may disconnect Strava at any time in the App settings. For details, see Strava's Privacy Policy.
Gear AI is built with React Native and Expo. Expo may collect limited technical data for app crash reporting and update delivery. See Expo's Privacy Policy.
Gear AI is a subscription-based app. Subscriptions are processed and managed entirely through Apple's App Store using StoreKit.
Both subscription plans automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period. Your Apple ID account will be charged for renewal within 24 hours before the end of the current period.
The 3-day free trial is available for the Yearly plan only and is available to new subscribers only. If you do not cancel during the trial period, you will be charged $64.99 at the end of the trial. Free trials cannot be combined and are offered at Apple's discretion.
You may cancel your subscription at any time through your iPhone: Settings → [Your Name] → Subscriptions → Gear AI → Cancel Subscription. Cancellation takes effect at the end of the current billing period. We do not issue refunds for partial subscription periods. For refund requests, contact Apple directly at reportaproblem.apple.com.
All payment processing is handled by Apple. We do not collect, store, or process your payment card information. Gear AI receives only a confirmation of your subscription status from Apple.
We reserve the right to change subscription prices. Apple will notify you of any price changes before they take effect, and your continued subscription after a price change constitutes acceptance of the new price.
| Data Type | Retention Period |
|---|---|
| Account data (email, profile) | Until you delete your account |
| Bike data and maintenance records | Until you delete the bike or your account |
| Diagnosis results | Until you delete the diagnosis or your account |
| AI chat messages | Session-based; current conversations are not permanently stored on our servers unless explicitly saved |
| Photos submitted for diagnosis | Transmitted to OpenAI in real time for processing; not stored on Gear AI servers after the response is returned. Saved photos in your garage are stored until deleted. |
| Voice input (Voice Mode) | Processed in real time; not stored on Gear AI servers after transcription |
| Subscription records | 7 years (for tax and legal compliance) |
| Deleted account data | Purged within 30 days of deletion request |
You may access and update most of your personal data (name, email, bike details, preferences) directly within the App settings. For data not accessible in-app, contact us at the address in Section 14.
You may delete your Gear AI account at any time through the App: Settings → Account → Delete Account. Deleting your account will permanently remove your profile, all bikes, maintenance history, and diagnosis records within 30 days. This action is irreversible. Subscription billing is managed by Apple and must be cancelled separately through your iOS Settings.
You may request a copy of your personal data by contacting us at hello@gear-ai.app. We will provide your data in a machine-readable format within 30 days of a verified request.
You may disable push notifications for maintenance reminders at any time in your iOS Settings → Notifications → Gear AI, or within the App settings.
You may disconnect your Strava account at any time in App settings. Disconnecting Strava removes the integration but does not delete bike data already imported from Strava; you may delete individual bikes separately.
If you have enabled "Limit Ad Tracking" or "Allow Apps to Request to Track" restrictions in iOS Settings, we and our service providers will honor those preferences. You may also opt out of analytics data collection through the App's Privacy settings.
We take reasonable technical and organizational measures to protect your personal information, including:
No method of transmission over the Internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at hello@gear-ai.app.
Gear AI is not directed to children under the age of 13 (or under 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@gear-ai.app and we will take steps to delete such information promptly.
Users must be at least 13 years old (or the minimum age of digital consent in their jurisdiction) to create a Gear AI account. By creating an account, you represent that you meet this age requirement.
Gear AI is operated from the United States. If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States and other countries where our service providers (including OpenAI and Supabase) operate. These countries may have different data protection laws than your home country.
By using our Services, you consent to the transfer of your information to the United States and other countries for the purposes described in this Privacy Policy. We take steps to ensure that your data receives an adequate level of protection wherever it is transferred, in accordance with applicable law.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
To exercise your California privacy rights, contact us at hello@gear-ai.app with the subject line "California Privacy Request." We will respond to verified requests within 45 days.
Shine the Light: California Civil Code Section 1798.83 permits our users to request information about our disclosure of personal information to third parties for direct marketing purposes. Gear AI does not disclose personal information for third-party direct marketing purposes.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):
Legal basis for processing: We process your personal data on the basis of (a) contractual necessity (to provide the Services you signed up for), (b) legitimate interests (to improve the App and maintain security), and (c) your consent (for optional features like Voice Mode and Strava integration).
To exercise your GDPR rights, contact us at hello@gear-ai.app. You also have the right to lodge a complaint with your local data protection supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of the App after the effective date of an updated Privacy Policy constitutes your acceptance of the updated policy. If you disagree with any changes, you should discontinue use of the App and delete your account.
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
Email: hello@gear-ai.app
Website: gear-ai.app
We aim to respond to all privacy-related requests within 30 days. For App Store-related issues (billing, refunds), please contact Apple at reportaproblem.apple.com.
This Privacy Policy was last updated on February 23, 2026. | Terms of Service